Ford Mustang (2005-2014) Owners Manual: Reporting safety defects (U.S. only)

Ford Mustang (2005-2014) Owners Manual / Customer Assistance / Reporting safety defects (U.S. only)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to:

Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

    Ordering additional owner’s literature
    To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170 Attention: Customer Service Or to order a free publication c ...

    Reporting safety defects (Canada only)
    If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–05 ...

    Other materials:

    Pinpoint Tests
    PINPOINT TEST A: THE BRAKES PULL OR DRIFT Test Step Result / Action to Take A1 CHECK THE TIRES YesGO to A2 . No CORRECT as necessary. RETEST for normal operation. NOTE: Check tire pressure with the brakes off. Check tires for u ...

    Utilizing the mediation or arbitration program (Canada only)
    This pertains to vehicles delivered to authorized Canadian dealers. In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of ...

    Inspection and Assembly Requirements - Following an A/C Compressor Failure
    CAUTION: To prevent refrigerant system contamination and possible failure of the new A/C compressor, carry out the following procedures. 1. NOTE: A dirty A/C evaporator core orifice or a condenser to evaporator tube containing black refrigerant oil and parti ...